098 | Working With Vulnerable Clients

In order to consider the viewing of Akademia videos as structured learning, you must complete the reflective statement to demonstrate what you have learned and its relevance to you.


  • Jan Holt, Head of Business Development, Just

Learning outcomes:

  1. FCA research and publications about vulnerable consumers
  2. The issues that arise when consumers find themselves in vulnerable circumstances
  3. What changes to policy and process might need to be made when working with vulnerable consumers
  4. The impact of framing on decisions